The role involves being the first point of contact for telephone and email enquiries, providing information and support, investigating sources of information and signposting to other services and agencies where appropriate.
It is a demanding role and the successful candidate must have outstanding interpersonal skills, including oral and written communication, listening skills, empathy and ability to build rapport.
The ability to be flexible in approach in dealing with difficult situations, working with sensitive and confidential information and working well under pressure is also essential.
With relevant practical experience, e.g. experience in working either in a school, educational or advice giving setting, a demonstrable understanding and knowledge of current SEND working practice and educational legislation would be a distinct advantage.